Rated 4.7 out of 5.0 based on 105 reviews
(800) 962-1245 Emergency Service Available Request Service

Our Ironclad Guarantee

Our Ironclad Guarantee

We stand by every aspect of our work.

We are so convinced you’ll be happy with the services that we offer several ironclad guarantees, including:

PEACE OF MIND GUARANTEE

All technicians in your home have an extensive background check performed and are randomly drug tested for your safety.

100% MONEY-BACK GUARANTEE

We guarantee that the system(s) we have installed in your home will heat or cool your home as we have stated. If the temperature range we have promised is not achieved, we will replace the systems at no charge.

NO SURPRISE GUARANTEE

We offer no surprise pricing, which means the quote you get upfront is the price you’ll be paying. You can rest easy knowing that there are no hidden fees or shocking numbers at the end of the job. Any additional work will be approved by the owner in writing before work is started.

PROPERTY PROTECTION GUARANTEE

All properties such as lawns, shrubbery, carpeting, floors, walls, furniture, and door frames are protected. Damaged property will be replaced or repaired. Drop cloths will be used on all work and traffic areas.

COMFORT GUARANTEE

We guarantee that the equipment we have installed will perform as we have stated, or we will remove it and return 100% of your investment.

UTILITY SAVINGS GUARANTEE

(Valid Deluxe Or Higher Systems) You will save a minimum of 30% on your heating and cooling costs or we will refund double the difference of your savings not realized during the first year. (If your system is not meeting guaranteed savings, you must notify us immediately to allow us to evaluate your system’s performance)

$500 INSTALLATION DATE GUARANTEE

If we do not have your new system operating by the date promised, we will pay you $500 for your inconvenience.

$500 NO FRUSTRATION GUARANTEE

If your system breaks down during the first year and leaves you without heating or cooling, we will be there within 24 hours or we will pay you $500 for your inconvenience.

NO LEMON GUARANTEE

If your compressor in your air conditioner fails twice in the first 5 years, we will install a complete and new condensing unit. If the heat exchanger in your furnace fails in the first 10 years, we will install a new furnace.

Why Choose Us?

We stand by our 100% customer satisfaction guarantee

Learn More
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Professional Staff
Our highly trained and certified ac technicians are dedicated to offer 5 star home services every time.
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Award Winning Service
We're humbled to be considered one of the top air conditioning companies in the Waxahachie area.
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Hassle-Free
We worry so that you don't have to. We offer stress-free service calls and ac installations.
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BBB Accredited Business
We have been fully Accredited by the BBB for over a decade.

What Our Customers Are Saying

Another Job Well Done by Direct Service

Another job well done by Direct Service. Had to replace an ancient heater and A/C unit. Julian and David arrived on time, started working and did not stop until the job was done. Knowledgeable, courteous and they answered all my questions. Reasonable prices and great service. .A big Thank You to Richard who discovered the problems with my old heater before it could become a big problem . I have been using Direct Service for many years and they never fail to do a super job.

Susan Chambers

Very Professional Service

Very professional service, Thomas came out and
installed our new toilets throughout the house in a timely manner and at a reasonable rate. I will definitely be using Direct Services for my homes future plumbing needs.

O Rojas

Professional and Timely

Professional and timely. Justin, Service Tech, provided excellent customer service in answering my concerns and checked on my warranty status.

Valencia Ramsey