Our Most Recent Service Reviews
Carl Agcamaran installed a new A/C system for me . He and Keaton were very professional and informative. They kept me posted every step of the way and answered all my questions. I highly recommend this company for any A/C service you may require.
Last week I had annual HVAC maintenance conducted by Jaimie, who was very friendly, courteous, and professional. He determined I had a complete system failure and helped me select a replacement HVAC system. Today, Justin and David showed up on time to ...install my new unit. Both of them were very friendly, courteous, and professional. They took care to protect my property and cleaned up any mess they made. I am very pleased with the service I received from Direct Service Company.
I cannot say enough good things about the stellar service we received at our home on 4/11/22. Richard Wooddell arrived on time to provide maintenance service to our HVAC unit. He was very thorough, very pleasant, explained in detail what he found, and ...proactively took care of as not to cause us a huge headache in the future, This service was a free service as it was included in our service agreement. Additionally, he unclogged the hose for the AC, which has been running water out side for years. He did recommend we get our ducts cleaned since we haven't since we have lived here (20 years). He showed me pictures of all of his findings, one being that a wire on the unit outside was about to burn up and he took care of it. When i asked him, i wonder why technicians from other companies had not told and showed me the spores in our vents, and his response was one i won't forget. He said, "well i don't know, but i don't work with sunglasses on. i look for everything!" Wonderful man. Thank you Richard. Getting the ducts done today. NEW REVIEW!!! 4/15/2022-- We got our air ducts cleaned by CASEY WILSON. Phenomenal job and again, Stellar service! Cleaned all the ducts and we have over a dozen. painted the vent covers and installed the infrared lighting in the air handler. We had not heard of that before , but are glad to have it. Thank you again Direct Service Company!
New air handler installed (heating and A/C). I was extremely impressed. Technicians were on time, professional, courteous, and of course well-versed in all aspects of the installation. Would highly recommend Direct Service Company to everyone. I am a ...very satisfied customer!
Justin Cooper installed a new hot water heater at my home on 3/19/22. His quality of work was top-notch. Justin was very professional, easy to talk too and followed up with me shortly after the install to make sure everything was working to my ...satisfaction. The job was done in a timely manner and I will definitely request Direct Services to dispatch Justin for any future work.
We called for a plumber at 12:30. The tech called us back and stated that he had 2 people in front of us but that he would let us know when he was on his way. By 5:00, when we had nit heard from him my husband texted and asked if he was still going to ...come. We were told that he was almost done with the last customer and he was 30 to 45 minutes away. It is now 7:20 and he is not here and will not respond to us. We would like to turn the water back on at our house at some point. This is very unprofessional and uncalled for. The least he could have done is told us he couldn't make it so we could call someone else.
Tech-Eli, was great- he took the time to listen to my concerns, and was able to give me professional advice and able to fix the bigger issue.
I love it when people are on time!!! Eli Lopez was very nice and explained everything he did. Good Job!!!!!
Jose, came to my property to do a repair, he is really professional, and he knows his job very well, I felt really happy with his job and his positive attitude 100% recommended